YIT OFFERS 24-HOUR SERVICE CENTRE FOR ROAD AND STREET MAINTENANCE
The maintenance unit of YIT Infrastructure Services has opened a new service centre focused on customer service and road condition information, serving both maintenance worksites and users of roads and streets in areas covered by YIT’s contract agreements. The PANU service centre started operations on September 1, 2012, and it is on call on a 24/7/365 basis. The service centre employs 10 service professionals.
For road and street users, the PANU service centre functions as a channel that receives questions and feedback concerning the maintenance contract and forwards them directly to those responsible for the area at YIT. The service centre also informs and advises on maintenance-related procedures.
”A person to receive messages or queries and forward them to the correct party is always available at the customer service. With up-to-date communications and advice, the volume of status queries and feedback received by the contract itself will decrease and the operational reliability of acute needs for measures will improve. Furthermore, the quality management of the service will improve once we are able to receive all feedback centrally via a single channel,” says Tiina Talja, customer service manager at PANU.
The service centre provides the sites responsible for maintenance with up-to-date and predictive road condition information, which guides the initiation and correct timing of maintenance measures. Road condition management refined from weather forecasts and local road condition data will significantly improve the reaction time of maintenance measures and improve cost efficiency.
”In road condition management, road weather data is refined into information that guides and supports maintenance operations in the area. Road weather data consists of road condition forecast and local road condition observations, based on which the contract can be warned in advance of any changes in road conditions or alarms and proposals for action can be made, thus controlling operations better,” says Henry Tennberg, service manager in charge of road condition management.
For further information, please contact:
Timo Paavilainen, YIT Construction Ltd, head of the maintenance unit, tel. 0400 569 106, firstname.lastname@example.org
Acting Vice President, Corporate Communications
Distribution: Principal media, local media, www.yit.fi
YIT is celebrating its 100th anniversary in 2012. The company was founded in the Grand Duchy of Finland in 1912. Today, YIT is a leading European service company in building systems, construction services and services for industry. With our 26,000 professionals, we serve our customers in 14 countries: in the Nordic and Baltic countries, Central Europe and Russia. We have grown together with our customers and developed our services as societies have changed. We intend to continue on that path. Our vision is to lead the way in creating and maintaining good living environments. In 2011, YIT's turnover was approximately EUR 4.4 billion. YIT's shares are listed on NASDAQ OMX Helsinki. www.yit.fi